Job Description
As a support team member for IAM Team in India, you should have passion towards access management tools and technologies. This role is highly visible regional role delivering application integration consultation to technical teams across Asia. You should ensure the 24X7 availability of complete stack of IAM tools that performs access requisition, access provisioning, identifying & authorizing the user, Quick acumen to understand different application architecture is required to advice the application developers. Prior experience in supporting Single Sign on products and access management tools will be a Plus.
Required Skill & Qualifications
College degree in IT/Engineering technical, specialized training and/or equivalent work experience
Prior experience in investment banking domain is a MUST.
Typically require up to 3 years of programming / application development & support work experience
Must have good communication skills
Strong teamwork skills
Open to provide 24/7 Rota support and service delivery model
Business Analysis & Business Applications Knowledge
Prior experience in business continuity testing & disaster recovery exercises.
Good understanding of operating systems and databases is a must.
Desired Skills:
Incident Resolution by working with L1-Operate/L3/AD
Act as the first point of support for application/client incidents
Build a strong relationship with the Application Development Teams
Identify, diagnose and resolve technical problems and business critical incidents.
Research and analyze trends, root causes, and business impact to provide valuable recommendation to product enhancement
Raise defect reports to build team for code amendment.
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